An HR manager was worried about a potentially nerve-wracking conversation: how to tell her CEO he’s abrasive! Listen in for:
- The 4 Step CASE model to having a Tough Conversation (since updated to CARE)
- The importance of asking permission to have the conversation – and how!
- A great way to engage someone who could be dismissive
- How to manage the other person’s defensiveness
Do you have a boss or authority figure you need to have a Tough Conversation with? What part of this call do you think could be the most impactful for you? Let me know in the comments below!
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